Knowledge base | Ledger

The wallet is stuck in "verifying authenticity"

Linux users, please verify your udev permissions. This applies to the Nano, HW1, and Nano S.

 

The section below applies to Ledger Nano (not Nano S) and HW1 only:

If unplugging and plugging the hardware wallet doesn't correct the problem, then it means your firmware update was not successfull. To fix the issue, you need to reflash the Nano again, but using a different method:

  1. go to https://fup.hardwarewallet.com/ledger/
  2. install the two chrome extensions (follow the instructions on the page)
  3. type in your security card 32 characters in hexadecimal (found under the QRCode in your Recovery Sheet)
  4. start the update and follow instructions
  5. come back to the Chrome app once update is finalized