Knowledge base | Ledger

What if the synchronization lasts too long?

When you launch your Chrome app and connect your device, your wallet synchronizes before opening. This synchronizing step can last few seconds to few minutes. If it lasts too long or doesn't open at all, you can try these solutions one by one:

- disconnect and reconnect your device
- check that you do not have any firewall or security program which would block our servers
- uninstall and reinstall your Chrome app