My transaction is unconfirmed

When you achieve to send a transaction, this track is noticed on your list of operations as pending confirmation, then it is confirmed later - regularly after about 10mn, up to a couple hours.

This delay depends on

  • the number of inputs constituting the transaction, 
  • the rate of fees / gas you chose, 
  • and the load of the blockchain network.

If your transaction is marked as "Unconfirmed" more than tens of minutes, it means that it is not confirmed yet by blockchain miners. To track your transaction, click on it in your list of operations, and click on the magnifying glass, you'll see your transaction directly on a blockchain explorer.

 

My Bitcoin (or any altcoin managed ont the Bitcoin app) transaction is unconfirmed on the application, and confirmed on the blockchain

If the tracking of your transaction of the blockchain doesn't match with what is displayed on your Ledger Wallet Bitcoin application, please:

  • refresh your wallet (circle arrows near the balance), and if it doesn't work:
  • reset your wallet: To reset your Chrome app: click on Settings > Tools > Reset application data

 

My Ethereum or Ethereum Classic transaction is unconfirmed on the application, and confirmed on the blockchain

If the tracking of your transaction of the blockchain doesn't match with what is displayed on your Ledger Wallet Bitcoin application, please:

 

My Bitcoin transaction is being unconfirmed on the blockchain for too long

In some cases, your transaction can remain unconfirmed a long time, up to several days. 

On Bitcoin blockchain, it is most of the time when you want to send a transaction constituted of a lot of inputs due to multiple small payments, or due to the fact that you receive a huge number of small transactions, that are very hard to spend all in once.

If this happens, you need to be patient, and wait for your transaction to be achieved, even if it can take days, or wait until it is definitively rejected by the miners. When it is rejected, your operation will disappear of your list of operations in your Ledger wallet.

Usually in the Ledger Wallet Bitcoin application, you can also accelerate your transaction, adding more fees through a dedicated tool. Click on the operation to display its details. Then click on the flash icon at the bottom of the window.

accelerate_Bitcoin_TX.PNG

This tool will propose you to add an amount of fees, calculated to be sure it will be confirmed urgently. You can accept or deny, and you'll have to confirm this decision (second factor of authentication). Be careful these fees can be very high in some cases.

When a transaction takes too long to be confirmed, some people tries to spend these same coins another time, before the first transaction is achieved, for example by forcing it with higher fees. It is not possible with Ledger wallets.

 

My Ethereum transaction is being unconfirmed or rejected on the blockchain 

In some cases, your transaction can remain unconfirmed a long time, up to several days or weeks. 

This can be due to the fact you tried to send some Ethers to a contract address, which is not possible with Ledger apps. In this case, your transaction is rejected on the blockchain and is still listed on your Ledger Wallet operations list as a debit. No worries, your balance won't reflect this debit. 

 

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