Troubleshoot transactions and addresses

Device compatibility : Nano S, Blue, Nano, HW1, Unplugged

Table of contents:

  1. Sending BTC from your Ledger
  2. Sending BTC to your Ledger
  3. BTC Extended Public Key (xpub)
  4. Bitcoin Fees
  5. Bitcoin transaction fail 

Sending BTC from your Ledger

To send bitcoins from your Ledger to another wallet or exchange platform:

  1. Copy the recipient address you want to send bitcoins to
  2. Launch your Bitcoin Chrome application on your computer
  3. Connect your Ledger device 
  4. Enter your PIN code 
  5. Open one of your accounts
  6. Click on the "Send" tab, a popup opens
  7. Fill in the required fields (enter the BTC amount, paste the recipient address you previously copied, select the level of fees, click on the "Send" button)
  8. Authenticate your transaction before it is validated:
    • Nano S: if displayed datas are correct click on the right button above the check icon.
    • Blue: if displayed datas are correct tap on the "Confirm" button.
    • Nano or a HW.1: a series of 4 digits must be matched with your Security card and entered on your computer or a series of 4 digits is notified by the Ledger Authenticator application on your mobile device and must be entered on your computer.
  9. Once validated, the transaction is registered in your operations list as unconfirmed, waiting for Bitcoin blockchain confirmations
  10. You can quit the application without any particular caution, even if the transaction is not confirmed


Receiving BTC to your Ledger

To find your Bitcoin address required to receive a payments:

  1. Launch your Bitcoin Chrome application on your computer
  2. Connect your Ledger device 
  3. Enter your PIN code 
  4. Click on "Receive", a popup opens

    Click on the button looking like a monitor under the QRCODE. It will show the address on the device. It is very important to verify that you see the same address (your computer could be compromised to show the address from an attacker)

  5. Copy the "Bitcoin address" which is displayed

    Please note that your Ledger wallet generates a new address each time you want to receive a payment, thanks to the Hierarchical Deterministic (HD) support. Each address generated by your wallet is yours forever, you can use them several times or just once at your convenience, it won't cause problems - even if it may be safer to use each address only once.

  6. Paste this address where you are required to (in the Bitcoin wallet from where you need to send coins to your Ledger wallet)
  7. While receiving payments your Ledger device can be disconnected. Your transactions are tracked on the Blockchain and will be synchronized on your wallet when you open it.


BTC Extended Public Key

To find all your used BTC addresses:

  1. open the Bitcoin Chrome application
  2. click on "Account settings" on the top right corner, under your balance,
  3. click on the "export" green button on the Extended Public Key line
  4. copy the address and paste it onto a Bitcoin explorer like


Bitcoin transaction fees

The fees are not charged by Ledger company but by Bitcoin miners. In the Ledger Bitcoin Chrome application you can select between 3 levels of fees. These fees are dynamically estimated depending on the amount and the number of outputs needed to send this amount.


Fees levels

  • high fees : on average 10 minutes (not guaranteed)
  • standard fees : on average 30 minutes (not guaranteed)
  • low fees : on average 60 minutes (not guaranteed) 
  • custom fees: you can set them to the rate you need to

Fees amounts

Fees amounts are dynamically calculated, depending on each specific transaction. When you fill in the amount, the popup automatically calculates the fees and the total spent, and you can estimate the 3 types of fees by clicking on each level in the scroll menu.

Special transactions

If your transaction consists of a considerable number of inputs - when you want to send multiple small payments for example - your fees will be higher than for a standard transaction.


If sending failed due to an error

It means that:

  • You do not use the right application on your Ledger Nano S or Blue. If you did not install it from the Ledger Manager refer to this guide.
  • Synchronisation failed. Reset the Chrome application by clicking on Settings > Tools > Reset application data and try again.
  • Servers or the blockchain network are temporarily overloaded. Try again later.
  • The (amount + fees) exceed your total balance.
  • There is an unconfirmed transaction in your wallet. You need to wait until this transaction is confirmed or rejected, Ledger can not take action in this process.
  • You did not confirm the transaction. When you try to make a transaction, the Nano S displays the message "Confirm transaction" with a cross on the left and a check icon (✓) on the right. After verifying that the receiving address is correct, you can press on the check icon button.

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