How to contact us

We provide dedicated support from Monday to Friday (9 AM - 17 PM CET) through our online contact form, the live chat on ledger.com and as @LedgerHQ on Twitter. Ledger does not provide phone support.

Our Ledger Support agents are friendly and motivated people based in Paris and Vierzon, France, that strive to provide customers with the assistance they deserve. We love helping you with your order and answering technical questions to help you keep your crypto assets secure.

Need help?

We are happy to assist you with:

  • Device initialization
  • Installing apps on your device
  • Transactions
  • Troubleshooting
  • Orders
  • Shipping
  • Returns
  • General company and product info

What to expect from us

We do not provide phone support, this allows us to:

  • Formulate accurate answers that fit your needs
  • Provide step by step instructions
  • Help you find relevant support articles
  • Limit your waiting time. We surely don’t want to hold you on the phone.

Ledger does not authorize third parties to provide customer support on its behalf. We will never proactively reach out to you. Any communication we have with you must be initiated by you. Do not trust unsolicited calls, emails and online messages. Do not provide any personal information.

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