Return your parcel

Important notices:

  • Never return your 24-words
  • Please keep in mind you have 14 days after the delivery to return your parcel. After this period, we will no longer be able to accept the return.
  • We also warn you that the shipping fees for a return won't be refunded.

 

1/ Procedure of a return/refund within the 14 days

  • You have to contact our support to receive a RMA (Return Merchandise Authorization) number.
  • Your order invoice must be included in your return, with the mention "RETURN / REFUND" and the RMA number written on it.
  • Our support will provide the return address.
  • Your order will be refunded as soon as we will receive your parcel.

You have 14 days to return your parcel after the reception of the RMA number.

 

 

2/ You have already sent your parcel without contacting the Ledger support

  • We have to warn that a return out of our procedure takes longer to process.
  • If you didn't use a tracked delivery shipping method, you won't have any guarantee that your parcel has been delivered. 
  • Your order will be refunded as soon as we will receive your parcel.

All unauthorized returns after the 14 days period won't be refunded, it will be reshipped. 

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