Troubleshooting on Windows

The Ledger Live application may crash immediately after launching it on a Windows computer. We are investigating on solving this problem as soon as possible. Meanwhile try the following solution as a temporary workaround:

  1. Make sure the application is closed.
  2. Right-click the Ledger Live icon.
  3. Click Run as administrator.

live_administrator.png

If you still can't run Ledger Live, please contact Ledger Support and be sure to include details about your version of Windows and the OS firmware version (32 or 64 bit).

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