Ledger Bitcoin Wallet

The Ledger Bitcoin Wallet Chrome application is used to manage your Bitcoin and other crypto assets that are derived from Bitcoin. It's been replaced by Ledger Live, the new companion app to your Ledger device.

Prerequisites

Supported crypto assets

Bitcoin, Bitcoin Cash, Bitcoin Gold, Dash, Digibyte, Dogecoin, Hcash, Komodo, Litecoin, Pivx, Posw, Peercoin, Qtum, Stealth, Stratis, Vertcoin, Viacoin, Zcash, Horizen.

Manage your crypto assets

Ledger Nano S and Ledger Blue

Connect your device 
  1. Install the Bitcoin app on your device using the Manager in Ledger Live.
  2. Optional: Install the app for the crypto asset that you wish to manage.
  3. Open the Bitcoin Wallet Chrome app.
  4. Connect and unlock your device.
  5. Open the app of the crypto asset you wish to use on your Ledger device.
  6. Depending on the app you have opened:
    • The wallet of your chosen crypto asset directly opens.
    • Select Bitcoin or Bitcoin Cash.
    • Select Legacy or Segwit addresses - Segwit is recommended. 
Receive
  1. Click on Receive after opening your wallet.
  2. Click on Display address on device.
  3. Verify that the address displayed on your computer and your Ledger device match.
    • If they do match, confirm by pressing the right button on the Ledger Nano S (button nearest to the swivel hole) or tap Confirm on the Ledger Blue.
    • If they do not match, refuse it by pressing the left button (button nearest to the USB port) on the Ledger Nano S or tap Reject on the Ledger Blue. 
  4. Once confirmed, you can share this address with the sender. 

Please mind that Bitcoin (or a Bitcoin related crypto asset) has a changing public address - this means that a different receiving address will be displayed a next time.

Send
  1. Click on Send after opening the wallet.
  2. Enter the Amount to send.
  3. Enter the Recipient address.
  4. Set the Transaction feesLearn more here.
  5. Click on Send.
  6. Verify on your device that:
    • the amount is correct.
    • the address you entered is correct.
  7. Confirm the transaction to sign and broadcast it to the network. Reject the transaction if anything is incorrectly shown on the screen. 

Ledger Nano and HW.1

The Ledger Nano and Ledger HW.1 only support Bitcoin and Bitcoin Cash.

Connect your device 
  1. Open the Bitcoin Wallet Chrome app.
  2. Connect and unlock your device.
  3. Choose whether you wish to use Bitcoin or Bitcoin Cash. After:
    • For Bitcoin, choose whether you wish to use your Legacy or Segwit address. More information can be found here
    • For Bitcoin Cash, choose whether you wish to use your Main or Split address.
Receive
  1. Open the Bitcoin or Bitcoin Cash wallet.
  2. Click on Receive.
  3. Your receiving address is now displayed, which can be used to receive your chosen crypto asset.

Please mind that Bitcoin (or a Bitcoin related crypto asset) has a changing public address - this means that a different receiving address will be displayed a next time.

Send
  1. Open the Bitcoin or Bitcoin Cash wallet.
  2. Click on Send.
  3. Enter the Amount to send.
  4. Enter the Recipient address.
  5. Set the Transaction feesLearn more here.
  6. Click on Send.
  7. Grab your Security card and choose the Security Card option. Once here:
    • Ensure that the address displayed on your screen is correct.
    • Use your Security Card and enter the numbers/letters of the marked in red sections on your computer screen.
  8. Once you have entered all 4 numbers/letters, you will confirm your transaction. 

Should you have lost your Security Card, you can generate a new one using the QR code on your Recovery Phrase card on this page.

Other options

Settings

Display

  • Units: Set the default unit of how your Bitcoin values are displayed.
    - in BTC (unit = 1 Bitcoin)
    - in mBTC (unit = 0,001 Bitcoin)
    - in bits (unit =  0,000 001 Bitcoin)
  • Countervalue: Select the FIAT / national currency to display the countervalue of your Bitcoins. Ledger Wallet countervalue is based on openexchangerate and coinmarketcap rates.
  • Language and region: Used to change the language used. Region can be used to optimize the language for the selected region (ex.: British vs. American English). 

Coin

  • Confirmations to spend: Set the minimum blockchain confirmations required to hide the "unconfirmed" mention from 1 up to 6 confirmations.
  • Transactions: Select high (fast), medium and low (slow) transaction fees. Can be manually edited when sending a transaction. More information can be found here
  • Blockchain Explorer: Select the Blockchain explorer you want to use to track your transactions on the blockchain.

Hardware (Nano / HW.1 only)

  • Firmware: Informs you if there is a firmware update available.
  • Paired Smarthphones: Discontinued option where you could pair your smartphone so transactions could be confirmed through your mobile phone. 

Apps (Beta)

Tools

  • Reset application data: Click and confirm to force your Ledger Wallet Bitcoin Chrome app to reload Blockchain information. It can be useful if your wallet does not display your last operations or displays a wrong balance.
  • Pay with Chrome app by default: Sets your Ledger Wallet as your default payment wallet. Click on it to redirect to the Bitcoin payment registering link.
  • Diagnostic: When ON (green slider), your logs will be sent to customer support by default when you send a message through the Help tab. When OFF (grey slider), your logs will not be sent.
  • Stored Logs: Turn ON the Diagnostic slider (Green) and click on Export to save your logs file. This may be asked by the customer support for troubleshooting. 

Blockchains

  • Lets you reselect which strand of the blockchain you wish to use (Legacy / Segwit or Bitcoin / Bitcoin Cash).

Version

  • Displays the current version of your Bitcoin Wallet Chrome app.
Add, delete and hide accounts

Add another account

  1. You will need to have had a balance of your chosen crypto asset on your previously created account.
  2. Click on Add an account at the top right corner of your Accounts page.
  3. You can name the account to keep them apart. This can be edited through Account settings.

Delete or hide an account

  1. You can only delete an account if it remained inactive.
  2. Select the account you want to delete by clicking on its title.
  3. Click on Account settings at the top right corner.
  4. Here to:
    • Delete your account: Click on Delete account at the bottom left of the window. If this is not shown, your account is already active and can only be hidden.
    • Hide your account: Click on Hide Account at the bottom left of the window. This will cause it to no longer show up.

Show a hidden account

  1. Go to the Accounts tab.
  2. Click on Add an account at the top right corner.
  3. Click on Show beside the account you want to display.

If you have a hidden wallet, attached to a passphrase, see this tutorial.

Find your Extended Public Key (xpub)
  1. Click on the account of which you wish to have the xpub under the Accounts tab.
  2. Click on Account Settings in the top right corner.
  3. Click on Export next to the Extended public key option. 

Troubleshooting

If the Bitcoin Wallet Chrome app does not open

Ledger Nano S / Ledger Blue:

  • Ensure having the latest firmware and apps installed onto your device. For apps: this is done by deleting and reinstalling them.

Ledger Nano / HW.1:

  • Update your device through fup.hardwarewallet.com - ensure having your correct 24 words to not lose your crypto assets.

Other solutions (both devices):

  • Try with a different USB cable (Ledger Nano S / Ledger Blue only), port and/or computer.
  • Ensure no other programs running at the same time that could interfere with the USB connection.
  • Disconnect and reconnect your device.
  • Restart the Bitcoin Wallet Chrome app.
  • Uninstall and reinstall the Bitcoin Chrome app.
If your balance or transactions seem incorrect

A few (temporary) techincal issues that may be the underlying cause: 

  • If the wallets take too long to synchronize or does not open at all, it may mean that the Ledger API or the blockchains experience network issues.
  • If the Ledger wallet opens, the information initially displayed on the app may not be up-to-date: some transactions may be missing and creating new transactions might not work.
  • If all your transactions are confirmed on the blockchain, but your Bitcoin balance does not reflect the right total amount, with a false or a null sum, it must be a temporary display or server issue.

Rest assured: Your crypto assets should still be safe. Check the status of your accounts on blockchain explorers.

If this is not the case, please attempt the following:

  • Disconnect and reconnect your device.
  • Check that you do not have any firewall or security program which would block our servers.
  • Refresh your wallet by clicking on the circle arrows on the top right corner, near your balance.
  • Reset your Chrome app by clicking on Settings > Tools > Reset application data.
  • Reinstall the Bitcoin Wallet Chrome app:
    1. In your Chrome browser go to chrome://extensions/
    2. Click and drag the Ledger Wallet Bitcoin to the trashcan icon.
    3. Go to this page.
    4. Click on the Add to Chrome button and launch it.
If your transaction is failing
  • Synchronisation failed. Reset the Chrome app by clicking on Settings > Tools > Reset application data and try again.
  • The amount + fees exceed your total balance.
  • There is an unconfirmed transaction in your wallet. You need to wait until it is confirmed or rejected. Ledger can not take actions in this process.
  • Your selected fees may have been too low. Please retry sending your transaction by selecting the Custom fees option and slightly increasing the fees.
  • You did not confirm the transaction. When you try to make a transaction, the Ledger Nano S displays the message Confirm transaction with a cross on the left and a check icon (✓) on the right. After verifying that the receiving address is correct, you can press on the check icon button. The Ledger Blue has a similar confirmation method on its touch screen.
  • Servers or the blockchain network are temporarily overloaded or down. You can always refer to our network status page. Try again later.
Recover BTC sent to BCH address

If Bitcoin (BTC) was accidentally sent to your Bitcoin Cash (BCH) address, recover them as follows:

  1. Open the Ledger Bitcoin Wallet Chrome App.
  2. Access your Bitcoin wallet (SegWit is recommended). If you can't choose Bitcoin when opening the wallet, go to Settings > Blockchains.
  3. Click receive and then display address on device. Copy your receive address after you've verified that it matches the one on your device screen.
  4. Click Settings and then Blockchains. 
  5. Select Bitcoin Cash and then click BTC recovery as shown below. After synchronization, the BTC that were mistakenly sent to your BCH address should appear.

    BTC_recovery.png
  6. Click on SEND, paste the BTC address you copied earlier, select MAX for the amount and send the transaction by confirming it on your device. You have now recovered your Bitcoin.
Was this article helpful?
11 out of 23 found this helpful